This Shipping Policy outlines the procedures and guidelines for the delivery of airline-related documents and materials by Ultimate Solutions DBA ‘Travelosome,’ an online travel agency specializing in airline ticket arrangements within the United States and Canada. By using Travelosome’s services, you (the “Customer”) agree to be bound by the following shipping terms and conditions:
- Document Delivery:
Travelosome primarily deals with electronic airline tickets and related documents. These documents will be delivered to the Customer via email or accessible through the customer’s online account on Travelosome’s platform. - Physical Ticket Delivery (if applicable):
In certain circumstances, physical airline tickets or boarding passes may be required. In such cases, Travelosome will inform the Customer during the booking process, and arrangements will be made for the delivery of these physical documents to the address provided by the Customer. - Shipping Methods and Timeframes:
a. Electronic Documents: Electronic airline tickets and related documents will be sent to the Customer’s provided email address as soon as they are available and confirmed by the respective airlines. The Customer should ensure that the email address provided is accurate and regularly checked for updates.
b. Physical Documents: If physical ticket delivery is required, Travelosome will use reputable courier services to ship the tickets to the provided address. The delivery timeframes may vary based on the courier’s service level and the destination, and Travelosome will provide an estimated delivery timeframe during the booking process. However, Travelosome shall not be held liable for any delays caused by the courier or external factors beyond its control.
- Shipping Fees:
a. Electronic Documents: There are no shipping fees for electronic airline tickets and related documents delivered via email or accessible through the online platform.
b. Physical Documents: If physical ticket delivery is required, the Customer may be charged shipping fees based on the chosen delivery method and the destination. These fees will be communicated to the Customer during the booking process.
- Address Accuracy:
The Customer is responsible for providing accurate and complete delivery information, including the recipient’s name, address, and contact details. Travelosome shall not be liable for any undelivered or delayed shipments due to incorrect or incomplete address details provided by the Customer. - Delivery Confirmation:
For electronic documents, the delivery will be considered confirmed once the relevant airline tickets and related documents are accessible through the Customer’s online account or successfully delivered to the provided email address.
For physical ticket delivery, the Customer will receive a tracking number from the courier service once the tickets are dispatched. The Customer is responsible for tracking the shipment and ensuring its safe receipt.
- Ticket Security:
The Customer is responsible for safeguarding all airline tickets and related documents received from Travelosome. Any unauthorized use or duplication of these documents may result in the Customer’s liability for any losses or damages incurred. - Limitation of Liability:
Travelosome shall not be held liable for any damages or losses resulting from delayed, misdirected, lost, or stolen airline tickets, whether electronic or physical, except where such damages are directly caused by Travelosome’s negligence. - Amendments to Shipping Policy:
Travelosome reserves the right to update or modify this Shipping Policy at any time. Customers will be notified of significant changes, and continued use of Travelosome’s services after such updates constitutes acceptance of the modified terms. - Governing Law and Jurisdiction:
This Shipping Policy shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from this Shipping Policy shall be subject to the exclusive jurisdiction of the courts in the United States.
By using Travelosome’s services to book airline tickets, the Customer acknowledges that they have read, understood, and agreed to this Shipping Policy. If the Customer does not agree with any part of this policy, they should refrain from using Travelosome’s services for airline ticket bookings.
