The “Shares” system is a component of the Amadeus Altea Suite, which is a comprehensive airline IT platform developed by the Amadeus IT Group.
Here are some key features and functions of United Airlines’ reservation system:
- Flight Reservations: The reservation system allows customers to search for flights, view available options based on their travel criteria (dates, destinations, number of passengers, etc.), and make flight reservations.
- Seat Selection: Passengers can select their seats during the booking process or modify seat assignments after making a reservation, subject to availability.
- Ticketing and E-Tickets: Once a reservation is confirmed, the system issues electronic tickets (e-tickets) for the booked flights. Passengers receive their e-ticket via email, which serves as proof of their reservation.
- Flight Management: The system handles flight scheduling, route planning, and operational management for United Airlines’ flights.
- Check-In: The reservation system supports the online check-in process, allowing passengers to check-in for their flights and obtain boarding passes before arriving at the airport.
- Baggage Handling: The system manages baggage information and ensures proper handling of checked and carry-on baggage.
- Frequent Flyer Program: United Airlines’ frequent flyer program, known as MileagePlus, is integrated into the reservation system. MileagePlus members can earn and redeem miles for flights and other rewards.
- Flight Status and Updates: The system provides real-time flight status information, including departure and arrival times, gate information, and any changes or delays.
- Customer Service: Reservation agents and customer service representatives use the system to assist customers with booking inquiries, changes, cancellations, and other requests.
It’s important to note that airlines continuously update and improve their reservation systems to enhance customer experience and streamline operations. Therefore, some details or functionalities of United Airlines’ reservation system may have evolved since my last update. For the most current and accurate information, it’s best to refer to United Airlines’ official website or contact their customer service directly.
